Refund policy

Return & Refund Policy

We want every customer to feel confident when shopping with us. If for any reason you are not fully satisfied with your purchase, we are here to help.

Returns are accepted within 30 days of the delivery date. To be eligible for a return, the item must be returned in its original condition, unused, and without physical damage. Products should also be returned with their original packaging whenever possible.

Because many of our items are personalized and custom-made, please carefully review all customization details before placing your order. We are not responsible for spelling mistakes or incorrect information provided by the customer during checkout.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with clear photos of the issue. We will gladly work with you to find the best possible solution, including replacement or refund when appropriate.

Please note that personalized items may not qualify for full refunds unless there is a manufacturing defect or an error caused by us.

Customers are responsible for return shipping costs unless the item received is damaged or incorrect.

Before sending any item back, please contact our support team first so we can provide return instructions and assist you throughout the process.

Our goal is simple — to provide quality products, honest service, and a smooth shopping experience for every customer.